Guarantee

Bringing joy to people is my main inspiration; I want you to be completely satisfied with your jewellery and I understand how it can be hard to find the right fit online.

Many Hands on Dorothee Rosen Jewellery Box

Exchange

If your jewellery does not fit, does not look right, etc., simply ship it back to me right away (within 10 days of receiving it) via this easy Return step.

If your piece is a stock item, ordered off my website, I will send you back the size you need, or exchange it for a different piece or store credit, no problem.

 

Before you order:

]If you are unsure of your ring size, get sized by a professional jeweller in your area, or have me send you a complimentary plastic ring sizerIf you are not sure which ring with gemstone or length of chain will be the perfect one, take advantage of my PickBox “Try Before You Buy” service: it will allow you to try on up to three items in the comfort of your own home, before purchasing. I will ship them to you for free!

 

Custom Pieces:

If it is a customized OneFooter or Script or other ring, or a unique and different custom piece created solely for you, and is not part of my usual collections, or if I have used your gems, I am happy to make one alteration if it is possible; however, such custom pieces are non-returnable.

That’s why it is important that we have a conversation and exactly determine your requirements, including your size, before we embark on the Custom Creation Journey together.

 

More questions? Contact Me

Shipping

I ship to Canada, USA, and most countries internationally.

Free local pickup is available in Halifax, NS, Canada. See my covid-19 precautions.

Please allow 1-5 business days for order processing. If the item isn’t in stock and needs to be newly created, it make take up to 2 weeks – I would let you know.

Once your piece is ready to ship, you will receive an email notifying you that your order is on its way.

Unless you are choosing free un-trackable shipping, please allow 1-8 business days for Canadian shipping, 4-10 days for USA shipping, and 1-3 weeks for international shipping, depending on service you choose and shipping speed in your country. Estimated delivery times can be calculated at check-out. Additional duties, customs, and sales taxes may be added separately in accordance with your state or country’s specific requirements.

Either CanadaPost or UPS will be used for all shipments. In keeping with my values of sustainability, I use UPS’s carbon-neutral shipping when UPS shipping is selected. Read more on my Materials & Sustainability page.

Cancellations

You can cancel your Online order within 48 hours of purchase by going to My Account-Recent Orders and clicking “Cancel.”

Returns

If you have something to ship back to me for an exchange, go to Returns for instructions and shipping label to process your return.