Guarantee & Exchange
Bringing joy to people is my main inspiration; I want you to be completely satisfied with your jewellery and I understand how it can be hard to find the right fit online. If your jewellery does not fit, does not look right, etc., simply ship it back to me and I will make that ring again until you are happy. That’s right! For jewellery over $500, exchange shipping is free. You can also check out the FAQ for help with ring sizes.
I ship to Canada, USA, and all countries internationally. Shipping is free in North America for orders over $400.
Please allow 1-5 business days for order processing, depending on whether the item is in stock or needs to be newly created. Once processed you will receive an email notifying you that your items have shipped.
Only traceable services are available. Please allow 1-8 business days for Canadian shipping, 4-10 days for USA shipping, and 1-3 weeks for international shipping, depending on service you choose and shipping speed in your country. Estimated delivery times can be calculated at check-out. Additional duties, customs, and sales taxes may be added separately in accordance with your state or country’s specific requirements.
Either CanadaPost or UPS will be used for all shipments. In keeping with my values of sustainability, I use UPS’s carbon-neutral shipping when UPS shipping is selected. Read more on my Materials & Sustainability page.
You can cancel your order within 48 hours of purchase by going to My Account-Recent Orders and clicking “Cancel.”
To print your Canada Post return label, you must provide your reference number from me. Don’t have a reference number? Contact me about your return.